Little Rock, AR 72223
Essential Functions Statement(s)
Identify, research, and support accounts in multiple verticals of business.
Ability to resolve customer escalations in a timely and efficient manner.
Strong organizational skills.
Provide strong customer service experiences with many types of customer groups.
Research, organize and resolve commission escalations for partner programs.
Manage customer onboarding pipeline of new applications including processing new accounts.
Maintain company standards of compliance requirements in areas such as Sales Tax, Insurance, Fraud and Program Applications.
Verify, classify, track and resolve shipping discrepancies through an internal tickets system.
Process all corporate mailings both internal and external.
Arrange freight pickups and reroutes as needed.
Answer and transfer inbound calls.
Monitor and collect on overdue accounts in a manner that promotes an ongoing business relationship with the customer.
Verify outbound orders meet both financial and inventory criteria.
Control inventory levels of customers across multiple programs.
Data entry as required for all internal systems and Office programs.
Support dealers in areas of their consumer order entry.
Facilitate the return of products while maintaining company standards.