Bilingual Training & Communication Specialist
Little Rock, AR 72223
The Bilingual Program Training & Development Specialist is the internal content, process, and training expert for specific programs. The Specialist is responsible for developing internal resources and processes to effectively train the sales team and onboard new dealers to ensure measurable and profitable program growth. Additionally, this position will work closely with the Spanish Market Segment Specialist to support this division in achieving key initiatives. This role will be expected to maximize sales and dealer s knowledge and effectiveness by determining and solving training needs to drive results. Additionally, this position will require integration with internal teams and dealers to continue education and understanding of these programs and processes. This position will require precise attention to detail and a high level of customer service standards. This position will require the creation and presentation of training materials and resources both in English and Spanish.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
Essential Functions Statements. Must have the ability to complete all in both English and Spanish.
Qualify the business needs and implement dealer specific strategies to achieve defined dealer growthtargets.
Engage dealers by developing strategies, offering solutions and tactics to develop and grow their new business initiative.
Design and facilitate effective training programs for sales and dealers to educate them on the programs and processes.
Determine training needs by observing sales/dealer encounters, studying sales results reports and conferring with management.
Design, prepare and coordinate the resources necessary to facilitate education and drive program results.
Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.
Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support with routine job functions.
Assess instructional effectiveness and determine the impact of training on skills and KPIs.
Learn and maintian the knowledge necessary to be the subject matter expert with regards to program updates and business processes necessary to be a successful dealer.
Prepare the sales team and dealers by conducting training on the program or product, the order entry process, providing resources and assistance and ongoing support to drive engagement and results.
Regularly evaluate ongoing programs to ensure that they reflect any changes and communicate those changes to all necessary parties.
Present complex information to a wide-range of audiences utilizing various training methods.
Map out training plans and schedules.
Market available training opportunities to the audience and providing the necessary information.
Build rapport with employees, dealers and vendors.
Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and initiatives.
Work closely with the Spanish Market Segment Specialist to support this channel.
Other duties as assigned bymanagement.
Regular and prompt attendance at work is a primary function and requirement of this position.