Customer Service

Fort Smith, AR 72901

Posted: 01/28/2019 Industry: Clerical Job Number: 279380 Pay Rate: $11.00 - $13.00


  • Highly developed sense of integrity and commitment to customer satisfaction

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Able to handle complaints and unpleasant customers

  • Has a pleasant, patient and friendly attitude

  • Strong decision making and analytical abilities

  • Strong attention to detail

  • Excellent listening skills

  • Possess a strong work ethic and team player mentality

  • Experience with Internet Explorer and Microsoft Office (especially Excel)


  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly

  • Ability to gather customer information, access and fulfill customer needs, educate the customer as needed and document interactions

  • Troubleshoot customer issues over the phone and via email

  • Use information systems and available documents to analyze the customer s situation

  • Handle issues in the best interest of both the customer and our company

  • Continuously evaluate and identify opportunities for process improvements that positively impact the customer s experience


The customer service representative will provide information to customers in response to inquiries about products and services. Will receive, review and process orders and handle any customer  issues or complaints.

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