Customer Service

Fort Smith, AR 72901

Posted: 01/28/2019 Industry: Clerical Job Number: 279380 Pay Rate: $11.00 - $13.00

Requirements:

  • Highly developed sense of integrity and commitment to customer satisfaction



  • Ability to communicate clearly and professionally, both verbally and in writing



  • Able to handle complaints and unpleasant customers



  • Has a pleasant, patient and friendly attitude



  • Strong decision making and analytical abilities



  • Strong attention to detail



  • Excellent listening skills



  • Possess a strong work ethic and team player mentality



  • Experience with Internet Explorer and Microsoft Office (especially Excel)





Responsibilities:

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly



  • Ability to gather customer information, access and fulfill customer needs, educate the customer as needed and document interactions



  • Troubleshoot customer issues over the phone and via email



  • Use information systems and available documents to analyze the customer s situation



  • Handle issues in the best interest of both the customer and our company



  • Continuously evaluate and identify opportunities for process improvements that positively impact the customer s experience



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The customer service representative will provide information to customers in response to inquiries about products and services. Will receive, review and process orders and handle any customer  issues or complaints.


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