Online Banking Specialist
Little Rock, AR 72201
Online Banking Ops Specialists
Pine Bluff or Little Rock locations available!
The Bank Operations Specialist, as a member of the Online Banking Team that supports the processing for Online Banking channels, is responsible for performing a wide variety of Online Banking operational duties in a high volume deadline driven environment. The Bank Operations Specialist I interacts with various bank personnel while serving as a resource agent for Online Banking, and assisting in the verification of processes and applications. The Bank Operations Specialist I also handles inquiries from employees and customers and performs special projects, and provides back up to other Bank Operations Specialists.
Essential Duties and Responsibilities
Acts as a first-line resource for problem solving regarding Online Banking issues.
Receives and handles inquiries from both employees throughout the enterprise and customers.
Performs assigned special projects
Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor.
Operates equipment to receive and transfer funds.
Receives, verifies, processes, and distributes incoming transfers according to established procedures.
Performs maintenance on Online Banking products and services.
Maintains detailed records on all work responsibilities as required.
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
- Two years of related experience required; banking operations and/or customer service experience preferred.
MS Office programs