Training and Communications Manager
Little Rock, AR 72223
The Training & Communications Manager is responsible for managing sales program training and related communications. This role will manage the Training & Communication Specialists team and drive them to achieve key initiatives. They must be the internal content, process, and training expert for specific programs. This role is responsible for driving the development of resources and processes to effectively train sales and dealers to ensure measurable and profitable program growth. This role will be expected to maximize sales and dealer s knowledge and effectiveness by determining and solving training needs to drive results.
They must visualize the big picture and understand the little things that must come together to achieve a desired outcome. They do not need to be an expert in the art of sales, but they do need to understand sales strategy and how a sale is made. Additionally, this position will require integration with internal teams and dealers to continue education and understanding of these programs and processes. This position will require precise attention to detail and a high level of customer service standards. They must create a team environment and have excellent conflict management and negotiation skills. They must demonstrate leadership and confidence.
This position will require the creation and presentation of training materials and resources. This role must be comfortable presenting in front of varying size audiences and production levels as this role will be the key presenter traveling to conduct outside seminars. Must be quick on their feet and knowledgeable to handle anything that may arise in this setting. Must present well, be dynamic and engaging in all settings. Must be organized, extremely effective and goal oriented to achieve results.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
Essential Functions Statement(s)
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualify the business needs and implement dealer specific strategies to achieve defined dealer growthtargets.
Engage dealers by developing strategies, offering solutions and tactics to develop and grow their new business initiative.
Design and facilitate effective training programs for sales and dealers to educate them on the programs and processes.
Determine training needs by observing sales/dealer encounters, studying sales results reports and conferring with management.
Design, prepare and coordinate the resources necessary to facilitate education and drive program results.
Conduct training needs assessments and identify skills or knowledge gaps that need to be addressed.
Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support with routine job functions.
Assess instructional effectiveness and determine the impact of training on skills and KPIs.
Learn and maintain the knowledge necessary to be the subject matter expert with regards to program updates and business porcesses necessary to be a successful dealer.
Prepare the sales team and dealers by conducting training on the program or product, the order entry process, providing resources and assistance and ongoing support to drive engagement and results.
Regularly evaluate ongoing programs to ensure that they reflect any changes and communicate those changes to all necessary parties.
Present complex information to a wide-range of audiences utilizing various training methods.
Map out training plans and schedules.
Market available training opportunities to the audience and providing the necessary information.
Build rapport with employees, dealers and vendors.
Develop and maintain positive working relationships with other team members within the department and throughout the organization to assist in the growth of programs and initiatives.
Other duties as assigned by management.
Regular and prompt attendance at work is a primary function and requirement of this position.
Supervise the job duties and responsibilities of the Training & Communication Specialists.