Paris, TX 75460

Posted: 12/06/2018 Industry: Converted Job Number: 279075
Job Description

Job Title: IT Contractor Functional Area: Information Technology
Department: Manufacturing IT
Reports To (Title): Location: Paris, TX
Direct Reports (Titles): none FLSA:
Proposed Level: Contractor

General Summary
Level 1, 2 support for IT issues
Provisioning of office and plant floor devices (e.G. Cell phones, tablets, HMIs, kiosk PCs, printers)
Support of desktop and collaboration tools (Office365 / SharePoint)
Execution/adherence of IT standards compliance
Preparation of process and procedure documentation
Managing onsite stakeholder relationships to ensure that the site s requirements are being met and proactively providing appropriate technology solutions to assist in process improvement
Active Directory management
Access Provisioning
Issue escalation management
Other duties and projects as assigned by IT Manager or local IT lead

Applications/Systems supported:
All deskside systems
Site-based servers support
Plant floor computers/HMIs
Computer software, MS Office Suite Applications
RF technology: forklift computers, barcode scanners and barcode printers.
Desk and mobile phone support
Multi-function printer support

Job Specifications

Minimum education desired: Associate degree in related field of study
Years of relevant experience: 1-3 years in a technical support role

Knowledge, skills and abilities required:

1-3 years of relevant IT operational support experience, preferably working in manufacturing
Windows Server 2008/2012
Active Directory, SCCM, Terminal Services
Skill in promptly detecting, analyzing and resolving computer software and network problems, sometimes with little time or data.
Strong organizational and prioritization skills
Good written & verbal communication skills
Strong technical documentation skills
Passion for customer service

Minimum Qualifications Desired:

Ability to work independently, with minimal step-by-step instructions from manager
Fundamental knowledge of telecom and related equipment
Ability to prepare oral and written reports and provide quality documentation
Ability to effectively and carefully communicate and work through problems with customer on-site or remotely
Strong problem-solving, analytical, critical thinking and organizational skills
Ability to multitask in a dynamic, fast-paced environment
Vendor certifications are a plus

Working Conditions

The working environment includes both office and plant floor settings. Exposure to industrial noise, forklift traffic, moving mechanical parts occurs in operating areas of the plant. Work is performed primarily in a standard office environment, but may involve exposure to moderate noise levels from manufacturing plant equipment.

Work involves operation of computer equipment and other information technology hardware devices. Duties may also involve occasional stooping, crawling and lifting of up to 50 lbs. To install or check the installation of network devices and cabling.

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